Frequently Asked Questions

Q. Is ordering online secure?

A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the beadsobling.com, please feel free to e-mail us at info@beadsobling.com.

Q. How do I view what’s in my shopping cart?

A. To view the contents of your cart, click on the “Cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of items you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the "Update cart" link.

Q. How do I add items to my cart?

A. To add an item to your cart, navigate to the page of the item you are interested in and hover the cursor on the image of the item. You will see a cart icon will appear on the right side of the item. Click on that “Cart icon”, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Qty" field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.

Q. How do I remove items from my cart?

A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “bin” icon to the left of the item description to remove the item from the cart.

Q. How do I change the quantity of a particular item in my cart?

A. First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Qty" header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated price amount will automatically change and reflect the correct amounts for both the quantity and the cost.

Q. How can I sign into my account on beadsobling.com or edit the information of my account?

A. You can access or create your account by clicking on the “LOG IN” or "MY ACCOUNT" link in the upper-right corner of your computer screen. This takes you to a page where you can create your own account or if you already have an account then you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by click on the "Request new password" tab. After your data has been verified, your account data will appear and you can either edit existing information.

Q. How will I know that you have received my order?

A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference. You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.).

Q. How long after placing my order should I expect to receive my shipment?

A. All orders are shipped from our warehouse within 0 - 2 working days of the order being placed. Purchases shipped anywhere in India will arrive within 7-10 business days of the order date.

Q. I'd like to change my account password. How do I do this?

A. Log in your account using your current password. Once you have logged in, there is a link that says 'Change Password' under your account information. Click on this and change your password. The password can be letters or numbers or any combination. Also, please note it is case-sensitive.

Q. How do I change my Shipping or Billing Address?

A. Log in your account using your current password. Once you have logged in, there is a link that says 'Manage Addresses' under your account information. Click on this and change your addresses.